Refund Policy
Last updated: November 13, 2026
This policy explains when you can get your money back for a StreamReceipt paid plan. It is part of our Terms of Service. Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders, so approved refunds are issued by Paddle.
1. Your first payment: 7-day full refund
If you are not happy with your first paid month, email us within 7 days of your first payment and we will refund that payment in full. Your paid access ends when the refund is issued.
This applies once per customer, to the first payment of your first subscription.
2. Renewals and later months
Renewals and later months are not refundable, including partly used months, except where the law requires a refund.
You can cancel at any time from Settings, Billing. Cancelling stops future renewals; you keep access until the end of the period you already paid for.
3. Charged in error
If you believe you were charged in error, email us within 14 days of the charge and we will review it. If we confirm the error, we refund the charge in full.
4. How to ask for a refund
Email [email protected] from the address you use to sign in to StreamReceipt (or tell us that address), and say which payment you want refunded.
Approved refunds are issued by Paddle to the original payment method.
5. Your legal rights
Where you have a statutory right to withdraw from a digital service (for example in the EU or UK), by starting a paid plan you ask us to provide the Service immediately and acknowledge that this right ends once the Service has been provided. The 7-day refund above still applies, and nothing in this policy limits rights you have under the law where you live.